Placeholder Return Policy - Polynesian Pride
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Return Policy

We would like to express our gratitude to you. We sincerely hope that you are pleased with your order. 

In the event that you are not entirely satisfied with your purchase, we’re willing to offer a refund or exchange. 

Kindly refer to our return policy below for further details.

TIME-LIMIT RETURNS

You have 30 days from the date of receiving your item to request a return. All returned items must be in new and unused condition, with all original tags and labels attached.

ACCEPT RETURNS

We are happy to accept returns for items that contain mistakes as follows:
  • Incorrect item shipped by us: If the customer received the wrong item, either in terms of size, color, style, or even product altogether.
  • Defective item: If you received an item that is damaged, broken, or otherwise defective.
  • Item not as described: If the item received is not as described on our website or in our marketing materials. To avoid any mishaps, we kindly inquiry the customer to review the description of the item before placing the order.
  • In the event you’re not completely satisfied with your purchase or simply don’t want it anymore, please be aware that we are happy to accept returns and provide a partial refund of the total.
Reasons for customer returns that are not accepted:
  • We understand that mistakes happen, and we are always happy to work with our customers to resolve any issues. However, we cannot accept returns for items that are due to customer error.
  • Request a return after a 30-day warranty
  • Customer changed their mind: We do not accept returns for items that the customer simply changed their mind about. 
  • Customer ordered the wrong size or color: We kindly advise the customer to review the size chart carefully to avoid the items not fit. If the customer ordered the wrong size or color, we will not accept the return.
  • Customer damaged the item: If the customer damaged the item, we will not accept the return.
  • Delivery time: we do not stand for returns if the items have been delivered within the specified time frame.
  • We are unable to accept returns for gift cards, as they are non-returnable items
  • All sale or discounted items are final sales and not eligible for returns.

EXCEPTIONS

At Polynesian Pride, we recognize that unforeseen circumstances may arise with your purchase, and we are committed to ensuring that resolving the issue is hassle-free. 

As such, we have implemented a “NO NEED TO RETURN” policy for select situations, which eliminates the need for you to physically send the item back to us. 

Instead, we kindly request that you provide us with detailed information and photos of the item(s) in question, so that we may promptly and effectively address your concerns. This approach saves you both time and money and allows us to provide you with the best possible service.

To proceed, kindly get in touch with us: -> link to return form

RETURN PROCESS

  • To initiate a return, please reach out to us support@polynesianpride.co. Once contacted, we will promptly provide you with detailed instructions on how and where to send your package. Please note that we cannot accept items sent back to us without prior return authorization.
  • Please note that customers are responsible for the shipping costs associated with the return.

REFUNDS or EXCHANGE

After receiving your return and inspecting the condition of your item, we will process your return or exchange. We will notify you by email when your return has been processed.

REFUND

Once we have processed your refund, kindly note that it may take some time for your financial institution to make the funds available in your account. 

  • Paypal: 3 to 5 business days 
  • Credit card: Up to 10 business days

*Limitations: The warranty policy is applicable only once per order.

EXCHANGE

As soon as we receive the items you have returned, we will promptly notify you to confirm the details of the new items you want to exchange.

If you wish to exchange items but the error is not on our end, we would be happy to offer you a good deal to reorder another one. Kindly get in touch with us to obtain further details.