Orders placed on or after December 1st may not be delivered in time for Christmas.
All of our Rugs are custom made-to-order and handcrafted to the highest quality standards.
Please allow 7-9 days to receive a tracking number while your order is hand-crafted, packaged and shipped from our facility. Estimated shipping time is 2-4 weeks.
NOTICE: SHIPPING DELAY DURING CHRISTMAS & NEW YEAR HOLIDAY SEASONS
Dear Valued Customers,
As we celebrate the joyous Christmas and New Year festivities, please be informed that there will be a temporary adjustment to our delivery schedule to accommodate the holiday season.
Delivery Schedule:
Christmas:
Orders placed after 2023.12.01 (Fridays) will be processed after 2023.12.05.
New Year:
Orders placed after 2023.12.01 (Fridays) will be processed after 2023.12.05.
Please plan your orders accordingly to ensure timely delivery. We appreciate your understanding during this busy time.
Note:
We regret to inform you that we cannot guarantee delivery in time to remote areas such as HI, AK, GU, NSW, QLD, and NT. We appreciate your patience and understanding for any inconvenience this may cause.
We offer free shipping to the United States, Australia, New Zealand, France, and nearly all Pacific Islands.
Orders can be cancelled or modified within 2 hours after being placed.
Tracking Number: When available, we will send you the tracking number with the confirmation email so that you can track the package online.
International orders: It may take additional days if orders have to go through customs.
We want you to be satisfied with the products you buy from us.In case of defective or damaged goods, we have two offers (within 30 days since your purchase):
We have 24/7/365 ticket and email support. Please contact us at support@polynesianpride.co if you need any assistance.
FREE SHIPPING, for all orders and affordable international shipping .
PROFESSIONAL CUSTOMER SERVICE, contact our email and we’ll do our best to respond within 24 hours.
HIGHEST QUALITY MATERIAL, that guarantees exceptional experience and comfort.
RETURN REFUND POLICY, simply return it within 30 days for an exchange.
Due to high demand we often sell out. If you have any further questions, please email us at support@polynesianpride.co